Lithiumate™ Tech Support
By remote access
- Use a Windows PC that has internet connection
Download and run our Elithion Remote Access software (*)
- Click on the link above
- "Save File"
- Find the AMMYY_Admin.exe file in your downloads folder, or do Ctrl-J to see the download list: Ammy will the the top item
- Double-click the AMMYY_Admin.exe file to run it
- Chrome:
- Click on the link above
- Note the progress of the download in the tab at the bottom right of the screen
- When done, click on the tab
- "Do you want to run this file?"
- Click "Run"
- Internet Explorer:
- Click on the link above
- "Do you want to run or save this file?"; Click "Run"
- You will get as many as 3 different dialogs asking you for permission to continue: accept each one
- The Ammyy window opens
- Click the "Client" tab
Press Start
. . . . . .. . .. . .
Contact us by phone or Skype
- Tell us the ID ("your ID" at the top of the Ammyy window)
- When prompted, click "Accept"
- We will work with you, through your computer, to try to resolve the issues you are experiencing
(*) Alternatively, if Ammyy does not work: install the TeamViewer remote access software that we sent you or from the TeamViewer site ("For the instant customer: TeamViewer QuickSupport")
Otherwise
If remote access by Internet is not available, please copy the following screens from the terminal application (PuTTY, Hyperterminal, etc...) and paste them in the body of an email to us.
- Rev level: H / 1
- System Status: H / 2 / 1
- Pack Status: H / 2 / 2
- Settings: H / 4 / 1 / 5
- Log (only if the issue is a fault): H / 3
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